WoW Forever: Blizzard looks into progress lost in server crash

Servers for WoW Forever went down on the evening of 9 November, and some players lost progress when they came back. In the official forum thread about the outage, Blizzard community manager Yryadorne said on the morning of 10 November that engineers had fixed the problem and that all servers were fully restarted within the hour.

Some players found that things they had done shortly before the crash were gone, such as skills bought from a trainer. Blizzard says its developers are aware of this and are looking into it.

There is a catch for anyone hoping to get their progress back through support. Game masters cannot restore what was lost one player at a time through a ticket, because they do not have the tools to see what was lost during that time. Yryadorne repeated this in a later reply: a ticket will not solve this particular problem.

Blizzard has not said whether affected players will get anything back, or when there will be an update. The company apologised for the disruption to players' evening.